Kohl’s provides a convenient omnichannel experience for all of our customers in-store, online, and in-app to ensure they can easily shop the brands they love.

OUR Store Experience

Kohl’s is enhancing the total store experience to serve today’s families better. We are refreshing the look and feel of the store environment by expanding and repositioning our gifting assortment, consolidating the customer checkout area, improving our overall merchandising, and empowering our stores to best serve customers in their local market.

We offer more convenience to customers with easy-to-use services:  

  • Store Pickup

    Kohl’s offers customers shopping Kohls.com and the Kohl’s App the opportunity to pick up their purchases for free at their favorite local store – allowing them to get the products they need even faster.

  • Buy Online, Ship To Store

    Kohl’s buy online, ship to store capability offers customers shopping Kohls.com and the Kohl’s App the option to have their purchase shipped to their local Kohl’s store for free. Buy online, ship to store significantly broadens the product assortment available to customers.

  • The Return Drop @ Kohl’s

    The Return Drop @ Kohl’s allows our customers to make hassle-free returns on eligible items from Amazon and other select retailers at our more than 1,100 stores nationwide.

Kohls.com

Kohls.com offers customers access to shopping at Kohl’s whenever and wherever they want. We continue to invest in elevating the digital experience to make shopping at Kohls.com easier and more engaging.

Kohl’s App & Digital Wallet

The Kohl’s App, with 20 million active users, features the option to scan and store Kohl’s Cash coupons and savings offers and easily manage and redeem Rewards and Kohl’s gift cards all within a single point of access in the digital wallet. Our Kohl’s App and digital wallet eliminate the need for our customers to carry physical coupons and cards for a more seamless checkout process.