The Four Technologies to Know: Kohl’s Is Working Smarter With Artificial Intelligence


Kohl’s technology investments support our focus on innovation and setting the path for long-term growth in an ever-evolving retail world. Our video series, The Four Technologies to Know, highlights Kohl’s investment strategy of building and leveraging new technologies for the future of our company targeting four key initiatives: the Cloud, artificial intelligence, automation and mobile.

Artificial intelligence is helping Kohl’s to work smarter, faster and more efficiently, while innovating how we interact with our customers and do our jobs. Just as our customers use GPS in their cars to navigate to a new address or find the fastest route to their nearest Kohl’s, we are pioneering uses for artificial intelligence across Kohl’s network of more than 1,100 stores, e-commerce fulfillment centers and

Through investments in tools including chatbots, voice and image search on and more, Kohl’s is creating a simple, engaging customer and associate experience. Watch the video below to learn more about how Kohl’s is using artificial intelligence.

In case you missed it, check out last month’s focus on Kohl’s investment in the Cloud. Watch for additional videos in The Four Technologies to Know series coming soon.​​