Kohl’s Now Accepts Amazon Returns at All Stores


Service offers a free, convenient experience for customers

Amazon Returns at Kohl’s is now available at our more than 1,100 stores nationwide. Customers can now visit their local Kohl’s store to return eligible Amazon items, without a box or label, for a free return. Kohl’s packages and sends returned items to Amazon returns centers on behalf of customers. It’s free, convenient and available to everyone just in time for back-to-school. 

“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer. “Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”

Kohl’s and Amazon piloted the returns program in 100 stores in the Los Angeles, Chicago and Milwaukee markets. In April, Kohl’s announced plans to roll out the service to all stores in July.

Just how easy is it to return Amazon purchases at Kohl’s? Just five simple steps!

Check out how Amazon Returns at Kohl’s is coming to life in our stores here.