New Store Drive Up service offers limited-contact, free convenience to customers.
We are pleased to share that customers can now pick up their Kohls.com orders at most Kohl’s stores nationwide using Kohl’s new Store Drive Up service. The limited-contact service is available now at most Kohl’s stores daily between the hours of 11 a.m. to 7 p.m. local time, delivering the ease and convenience of shopping at Kohl’s in a new way to customers during an unprecedented time.
Eligible items on Kohls.com marked as “Drive Up” or “Free Store Pickup” will be available to pick up within two hours* for customers who prefer to grab their orders free at their local Kohl’s store.
Store Drive Up provides limited contact between our customers and associates. A Kohl’s associate will bring a customer’s order out, verify the order through their car window and place it directly in the backseat or trunk. Customers are not asked to get out of their car.
Customers can pick up their Store Drive Up orders today in just three simple steps:
Store Drive Up is just one way Kohl’s is continuing to serve our customers through Kohls.com and the Kohl’s App, while taking measures to promote a safe and healthy work environment for our associates. We are continuing to implement several additional sanitization and safety measures and practicing social distancing, and our stores continue to be cleaned daily. As always, Kohl’s will also continue to serve our customers 24-hours a day on Kohls.com, and ship orders direct to their homes.
Please know that the health and safety of our customers and associates remains our top priority. We continue to monitor and follow the guidance of experts, including the World Health Organization and the Centers for Disease Control and Prevention to provide a healthy work environment for our associates seeking to work during this time. We are also continuing to honor local officials and adhere to the guidelines for these regions.
*Kohls.com orders must be placed by 5 p.m. local time for same-day drive up at participating Kohl’s stores.