Customer Experience

Company

Customer Experience

Customers love to shop Kohl’s in a variety of ways – in stores nationwide, on Kohls.com and through the Kohl’s app. Kohl’s prides itself on delivering a best-in-class experience to all customers regardless of how or where they shop. Kohl’s continues to find opportunities to enhance the omnichannel experience by combining the convenience of its digital platform with the tremendous reach of its store network.

Store Drive Up

Customers can pick up their Kohls.com orders for free at Kohl’s stores nationwide using Kohl’s Store Drive Up service. A Kohl’s associate will bring a customer’s order out, verify the order through their car window and place it directly in the backseat or trunk.

In Store Pickup

Kohl’s offers customers shopping Kohls.com and the Kohl’s App the opportunity to pick up their purchases for free at their favorite local store — allowing them to get the products they need even faster. Customers choosing pick up orders in store will also find convenient designated parking spots and priority pick up lines at customer service.

Buy Online, Ship to Store

Kohl’s buy online, ship to store capability offers customers shopping Kohls.com and the Kohl’s App the option to have their purchase shipped to their local Kohl’s store for free.

Amazon Returns at Kohl’s

Customers can take advantage of Amazon Returns at Kohl’s, available at more than 1,150 stores nationwide, to return eligible Amazon items, without a box or label, for a free return. It’s free, convenient and available to everyone.